- At check-in, attach luggage tags embedded with RFID inlays to guests bags. - Staff members use Zebra handheld RFID readers to associate passenger details with the encoded tags.

Activate automated tracking

Deploy fixed RFID readers at key checkpoints to monitor luggage as it proceeds through the meaningful stages of its journey. Checkpoints for various hospitality companies might include – Airports: check-in, loading, and at baggage claim Resorts: registration, in baggage hold, and room delivery Cruise ships: inspection, quarantine, ship loading, en route, and stateroom delivery

Share location updates

Use RedBeam RFID to share near real-time, backend system updates with every scan using REST APIs. This ensures continuous synchronization with both workforce management software and guest-facing apps.

Identify and locate specific bags

Equip baggage handlers with mobile RFID devices to do things like: Use RedBeam RFID’s “Find” feature and adjustable scanning power to quickly locate specific tag IDs in crowded storage areas Redirect mis-handled bags back into the right workflows

The ability to aggregate luggage tracking data from across multiple locations into a single, unified platform ensures solution adaptability as your needs grow.

A global cruise line wanted to keep passengers better informed about where their luggage was located during its on-boarding and disembarking processes. With a limited window of time to process thousands of pieces of luggage across both activities, they needed a solution that could provide an exceptional guest experience while also speeding up their baggage handling process.

Luggage handlers attach cruise line-branded luggage tags embedded with passive RFID inlays to customers’ bags at check-in. Workers use Zebra handheld mobile RFID readers to associate the luggage tag IDs with passengers’ information in the cruise line’s back-end system. Luggage moves through the on-boarding process, with Zebra fixed RFID readers tracking bag status at each step, including – luggage inspection, luggage in quarantine, luggage on boat, and luggage en route to room. RedBeam RFID sends REST API updates each time a bag is scanned for the first time at a location, pushing the latest bag location to the cruise line’s backend systems and its passenger app. When it’s time to disembark, passengers check in their bags for departure, and the process moves in reverse. Back on shore, luggage handlers use mobile RFID devices to locate luggage to specific areas within its large, customer baggage pick-up zone. RedBeam RFID sends bag location information to the cruise line’s system, which lets departing passengers know where to pick up their bags.

RedBeam RFID has helped this cruise line provide a truly beneficial guest service while significantly reducing the manpower required for luggage handling and improving its processing speed.

What level of detail does RFID provide for luggage location and movement?

The level of detail RFID is able to convey about luggage location and movement is determined by several factors, including the type of hardware and tags you use, as well as how many and where your fixed RFID readers are deployed. Generally speaking, though, here are some helpful things to know: RedBeam RFID uses RAIN RFID tag technology in our luggage tracking deployments. RAIN RFID tags are passive, which means that they need a reader to “activate” their microchip into transmitting their tag ID back to the reader. These ultra-high frequency (UHF) tags have a read accuracy rate of 99–100% , even at a distance of around 30 feet. Real-time tracking is accurate to within 15 feet or so throughout the luggage handling process. The more readers you deploy along the routes luggage takes in your facilities, the more granular you can be in your tracking.

How does RedBeam RFID protect guests’ privacy?

To answer questions about RedBeam RFID and guests’ privacy, there are two main topics to address: 1) the solution itself, and 2) the nature of the data RFID tracking is able to convey. Let’s look at each of these. RedBeam RFID Solution We treat protecting your guests’ and your business’s data very seriously. To that end, our application includes things like – Auth0 authentication and authorization – to prevent unauthorized data access; and SOC 2 Type II certification – which we maintain with regular penetration testing and ongoing security scanning. RFID Tracking Data RFID tags typically store a limited amount of data – no more than 2 KB of data and usually around 256 bits of storage, or the equivalent of around six phone numbers. To protect guests’ privacy, baggage tags typically contain little information beyond a unique tag ID. Rather than encoding sensitive traveler details on the tags themselves, RedBeam enables tag IDs to be associated with specific guest details through your secure back-end system databases. This combination of robust security measures and minimal data storage on RFID tags supports RedBeam RFID’s goal of safeguarding guest privacy while still delivering a meaningful luggage tracking solution.

Does RFID require extensive staff training?

While there is a slight learning curve involved with RFID, our customers tend to find that the benefits the technology offers – in terms of efficiency and accuracy – far outweigh any initial training effort. Additionally, it’s important to remember that RedBeam RFID’s automation features actually reduce the need for manual intervention. This simplification of some aspects of baggage handling workflows offers all types of hospitality businesses an attractive productivity boost ROI.

RFID for Luggage Tracking

RFID LUGGAGE TRACKING

Deliver Four-Star Guest Experiences with Luggage Tracking from RedBeam RFID

Upgrade your service level and earn traveler loyalty with advanced, real-time luggage tracking. Streamline the entire baggage-handling workflow, from drop-off to receipt.

Alleviate Luggage Struggles with a Modern Solution

Handling large volumes of luggage during peak travel times requires precision and speed.

Manual baggage processes too often lead to delayed bags, misplaced items, and slow resolution times – the types of issues that create bottlenecks and negative customer impressions.

RedBeam RFID offers automated luggage tracking that lets you:

Provide real-time updates on luggage location to both your customers and your team.
Replace manual, individual tag scanning with bulk automated RFID tag reading.
Speed up luggage processing and reduce labor costs.
Support faster resolution of quarantine and misplaced luggage issues.
Improve accuracy in luggage handling and delivery.

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Put RFID Baggage Tracking Through Its Paces

RedBeam combines RFID innovation and deep customer experience to provide a scalable, high-performance luggage tracking solution.

Here’s how it works.

Deploy fixed RFID readers at key checkpoints to monitor luggage as it proceeds through the meaningful stages of its journey.
Checkpoints for various hospitality companies might include –
- Airports: check-in, loading, and at baggage claim
- Resorts: registration, in baggage hold, and room delivery
- Cruise ships: inspection, quarantine, ship loading, en route, and stateroom delivery
Equip baggage handlers with mobile RFID devices to do things like:
- Use RedBeam RFID’s “Find” feature and adjustable scanning power to quickly locate specific tag IDs in crowded storage areas
- Redirect mis-handled bags back into the right workflows

RedBeam RFID Luggage Tracking Highlights

RedBeam RFID is a comprehensive solution that delivers performance and flexibility for a range of hospitality and travel businesses –

Mobile App: Makes capturing and managing luggage tag IDs easy and intuitive
Reader Configuration Control: Enables precise checkpoint monitoring with the ability to customize settings for read rates and tag preferences.

API-Driven Notifications: Delivers accurate, actionable location updates – to both proprietary apps and back-end systems – for real-time decision-making.

Zebra RFID Luggage Tracking Hardware Highlights

By partnering with Zebra Technologies, a leader in RFID innovation, we’re able to ensure top-of-the-line reliability in –

Handheld Readers – that support both efficient bulk and targeted scans.
Fixed Readers – that delivers high-volume scanning with minimal maintenance requirements.
Proven Durability – for long-term operational stability that’s able to withstand demanding environments.
Identifying the best hardware and system components for your specific needs is key to how we deliver solution success.

Data Integrations Help Customers Get on Board

Our solution makes it easy to share data with your proprietary guest app and back-office software like property management systems (PMS) and customer relationship management (CRM) systems alike.

Flexible, web-based REST APIs offer seamless integration for a smooth flow of information across your entire operations. Have a question about integration? Schedule a consultation.

REDBEAM RFID CASE STUDY

RFID Keeps Luggage Handlers Cruising Along

A global cruise line wanted to keep passengers better informed about where their luggage was located during its on-boarding and disembarking processes.

With a limited window of time to process thousands of pieces of luggage across both activities, they needed a solution that could provide an exceptional guest experience while also speeding up their baggage handling process.
- Luggage handlers attach cruise line-branded luggage tags embedded with passive RFID inlays to customers’ bags at check-in.
- Workers use Zebra handheld mobile RFID readers to associate the luggage tag IDs with passengers’ information in the cruise line’s back-end system.
- Luggage moves through the on-boarding process, with Zebra fixed RFID readers tracking bag status at each step, including –
  - luggage inspection,
  - luggage in quarantine,
  - luggage on boat, and
  - luggage en route to room.
- RedBeam RFID sends REST API updates each time a bag is scanned for the first time at a location, pushing the latest bag location to the cruise line’s backend systems and its passenger app.
- When it’s time to disembark, passengers check in their bags for departure, and the process moves in reverse.
- Back on shore, luggage handlers use mobile RFID devices to locate luggage to specific areas within its large, customer baggage pick-up zone.
- RedBeam RFID sends bag location information to the cruise line’s system, which lets departing passengers know where to pick up their bags.

Track Your Way into All-New Guest Experiences

Explore how the rich data collected by RedBeam RFID can also help inform AI-driven insights about your guests and your operations. Ready to get started?