Baggage Tracking Solution | RedBeam RFID Software

Alleviate Luggage Struggles with a Modern Solution

Handling large volumes of luggage during peak travel times requires precision and speed.

Manual baggage processes too often lead to delayed bags, misplaced items, and slow resolution times – the types of issues that create bottlenecks and negative customer impressions.

RedBeam RFID’s baggage tracking solution lets you:

Provide real-time luggage location updates to your team and your guests.
Replace manual tag scanning with automated, bulk RFID tag reading.
Speed up luggage processing and reduce labor costs.
Resolve quarantine and misplaced luggage issues faster.
Make baggage handling and delivery more accurate.

Put RFID Through Its Bag Tracking Paces

RedBeam combines RFID innovation and deep customer experience to provide a scalable, high-performance luggage tracking system.

Tag guest bags

At check-in, staff members attach luggage tags embedded with RFID inlays to guests bags.
If baggage IDs have not already been assigned to guests within the back end system, staff members may use Zebra handheld RFID readers to associate tags with passenger details on the spot.

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Activate automated tracking

Deploy fixed RFID readers at key checkpoints to monitor luggage as it proceeds through the meaningful stages of its journey.

Checkpoints for various hospitality companies might include:

Airports – check-in, loading, and at baggage claim
Resorts – registration, in baggage hold, and room delivery
Cruise ships – inspection, quarantine, ship loading, en route, and stateroom delivery

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Share location updates

Use RedBeam RFID to share near real-time, backend system bag tracking updates with every scan using REST APIs.

This ensures continuous synchronization with both workforce management software and guest-facing apps.

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Identify and locate specific bags

Equip baggage handlers with mobile RFID devices to do things like:

Use RedBeam RFID’s “Find” feature and adjustable scanning power to quickly locate specific tag IDs in crowded storage areas
Redirect mis-handled bags back into the right workflows

Monitor and scale

The ability to aggregate bag tracking data from across multiple locations into a single, unified platform ensures solution adaptability as your needs grow.

RedBeam RFID Luggage Tracking System Highlights

Our comprehensive solution delivers performance, flexibility, and features that benefit a range of hospitality businesses.

Explore RedBeam RFID

Mobile App for On-the-Spot Baggage Handling

Makes capturing and managing luggage tag IDs easy and intuitive.

Explore Mobile Device Tracking

Reader Configuration Control

Enables luggage tracking through precise checkpoints, with the ability to customize settings for read rates and tag preferences.

Explore Fixed Reader Management

API-Driven Notifications

Delivers accurate, actionable location updates – to both proprietary apps and back-end systems – keeping handlers productive and guests informed.

Explore Event-based Workflows

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Zebra RFID Bag Tracking Hardware Highlights

By partnering with Zebra Technologies, a leader in RFID innovation, we’re able to ensure top-of-the-line reliability in:

Handheld Readers – that support both efficient bulk and targeted scans.
Fixed Readers – that deliver high-volume scanning with minimal maintenance requirements.
Proven Durability – for long-term operational stability that’s able to withstand demanding environments.

We deliver solution success by identifying the best hardware and system components for your specific baggage tracking technology needs.

REDBEAM RFID CASE STUDY

RFID Keeps Luggage Handlers Cruising Along

A global cruise line wanted to keep passengers better informed about where their luggage was located during its on-boarding and disembarking processes.

With a limited window of time to process thousands of pieces of luggage across both activities, they needed a solution that could provide an exceptional guest experience while also speeding up their baggage handling process.

Luggage handlers attach cruise line-branded luggage tags embedded with passive RFID inlays to customers’ bags at check-in.
Workers use Zebra handheld mobile RFID readers to associate the luggage tag IDs with passengers’ information in the cruise line’s back-end system.
As luggage moves through the on-boarding process, Zebra fixed RFID readers track bags at each step, including –
- luggage inspection,
- luggage in quarantine,
- luggage on boat,
- luggage en route to room, and
- luggage delivered.
RedBeam RFID sends REST API updates each time a bag is scanned for the first time at a location, pushing the latest bag location to the cruise line’s backend systems and its passenger app.
When it’s time to disembark, passengers check in their bags for departure, and the process moves in reverse.
Back on shore, luggage handlers use mobile RFID devices to locate luggage to specific areas within its large, customer baggage pick-up zone.
RedBeam RFID sends bag location information to the cruise line’s system, which lets departing passengers know where to pick up their bags.

RedBeam RFID has helped this cruise line provide a truly beneficial guest service while significantly reducing the manpower required for luggage handling and improving its processing speed.

Data Integrations Help Customers Get on Board

Our solution makes it easy to share luggage tracking system data with your proprietary guest app and back-office software – including passenger information systems (PIS) and customer relationship management (CRM) systems alike.

Flexible, web-based REST APIs offer seamless integration for a smooth flow of information across your entire operations.

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Bag Tracking FAQs

What level of detail does RFID provide for bag tracking and locating?

The level of detail RFID is able to convey about bag tracking is determined by several factors, including the type of hardware and tags you use, as well as how many and where your fixed RFID readers are deployed.

Generally speaking, though, here are some helpful things to know:

RedBeam RFID uses RAIN RFID tag technology in our luggage tracking system.
RAIN RFID tags are passive, which means that they need a reader to “activate” their microchip into transmitting their tag ID back to the reader.
These ultra-high frequency (UHF) tags have a read accuracy rate of 99–100%, even at a distance of around 30 feet.
Real-time bag tracking is accurate to within 15 feet or so throughout the luggage handling process.
The more readers you deploy along the routes luggage takes in your facilities, the more granular you can be in your tracking.

How does RedBeam RFID protect guests’ privacy?

To answer questions about RedBeam RFID and guests’ privacy, there are two main topics to address: 1) the solution itself, and 2) the nature of the data RFID tracking is able to convey. Let’s look at each of these.

RedBeam RFID Solution
We treat protecting your guests’ and your business’s data very seriously. To that end, our application includes things like:

Auth0 authentication and authorization – to prevent unauthorized data access; and
SOC 2 Type II certification – which we maintain with regular penetration testing and ongoing security scanning.

RFID Tracking Data

RFID tags typically store a limited amount of data – no more than 2 KB of data and usually around 256 bits of storage, or the equivalent of around six phone numbers.
To protect guests’ privacy, baggage tags typically contain little information beyond a unique tag ID.
Rather than encoding sensitive traveler details on the tags themselves, RedBeam enables tag IDs to be associated with specific guest details through your secure back-end system databases.

This combination of robust security measures and minimal data storage on RFID tags supports RedBeam RFID’s goal of safeguarding guest privacy while still delivering a meaningful baggage tracking solution.

Does using RFID to track bags require extensive staff training?

While there is a slight learning curve involved with RFID bag tracking, our customers tend to find that the benefits the technology offers – in terms of efficiency and accuracy – far outweigh any initial training effort.

Additionally, it’s important to remember that RedBeam RFID’s automation features actually reduce the need for manual intervention. This simplification of some aspects of baggage handling workflows offers all types of hospitality businesses an attractive productivity boost ROI.

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BAGGAGE TRACKING TECHNOLOGY

Deliver Four-Star Guest Experiences with Luggage Tracking from RedBeam RFID

Alleviate Luggage Struggles with a Modern Solution

RedBeam RFID’s baggage tracking solution lets you:

Put RFID Through Its Bag Tracking Paces

Tag guest bags

Activate automated tracking

Share location updates

Identify and locate specific bags

Monitor and scale

RedBeam RFID Luggage Tracking System Highlights

Mobile App for On-the-Spot Baggage Handling

Reader Configuration Control

API-Driven Notifications

Zebra RFID Bag Tracking Hardware Highlights

RFID Keeps Luggage Handlers Cruising Along

Customer Problem

RedBeam Solution

Outcome

Data Integrations Help Customers Get on Board

Track Your Way into All-New Guest Experiences

Schedule a demo.

Bag Tracking FAQs

What level of detail does RFID provide for bag tracking and locating?

How does RedBeam RFID protect guests’ privacy?

Does using RFID to track bags require extensive staff training?

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Why RedBeam

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